Returns & Refunds
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. Packages postmarked after 30 days, items received with no tags attached, or in worn/damaged condition will not be accepted. These returns will be sent back to the customer at their own expense.
Shoes and Accessories not listed below have a 7-day return policy.
The following items are FINAL SALE
- Items not purchased at Urspirit Shop
- Items with removed tags or items missing their original packaging (e.g., shoe boxes).
- Clearance items or items marked as “Final Sale”.
- For hygienic reasons, these items are “Final Sale”:
>Washed or worn items
>Accessories: earrings, cosmetics, hair accessories
>Intimates: panties and lingerie sets
>Clothing: tights
>Other similar intimate items
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.
To start a return, you can contact us at support@urspiritshop.com and we will supply a return label at NO cost to you.
You can always contact us for any return questions at support@urspiritshop.com.
Please refer to our full refund policy.
hoes and Accessories not listed below have a 7-day return policy.
The following items are FINAL SALE
- Items not purchased at Urspirit Shop
- Items with removed tags or items missing their original packaging (e.g., shoe boxes).
- Clearance items or items marked as “Final Sale”.
- For hygienic reasons, these items are “Final Sale”:
>Washed or worn items
>Accessories: earrings, cosmetics, hair accessories
>Intimates: panties and lingerie sets
>Clothing: tights
>Other similar intimate items
You may return unworn, unwashed, new condition items with all original tags attached for a refund within 15 days of being delivered.
Contact us at support@urspiritshop.com and we will supply a return label at NO cost to you.
Packages postmarked after 30 days, items received with no tags attached, or in worn/damaged condition will not be accepted. These returns will be sent back to the customer at their own expense.
Please refer to our full return policy.
Your refund will be credited to the original form of payment used to make the purchase within 1-2 weeks.
You will not be charged for the return shipping.